The above is the Brand Promise of my company to our customers, which comprise both taxi drivers and private car owners. Nowadays, customer service is so greatly stressed be it in shopping centres, customer svc hotlines, hospital etc that it comes before anything else.
Unfortunately for me, my personal office room is located at the ground floor, which is most easily accessible to our 'customers'. As a result, many of them would knock on my door, enter my room and make complaints on all kinds of matters, some of which are not related to my work at all.
Today, I got a complaint from a customer that our canteen food is expensive. Weeks ago, a taxi driver complained to me that our diesel price is far too high. Ridiculous leh, i have totally no control over such matters, but still, I have to 'represent' my company to appease these ppl, just becos i am the only 'non-uniform' staff around with a personal office tat they can find to vent their frustrations. On the positive note, i take this as a challenge. Human touch and having interpersonal skills must be one of the most impt skills in life. My GM told us that the most successful ppl are often those who are v humble, friendly, approachable and well-liked by everyone ie. Good soft skills and nice to everyone. But i know i am still extremely far away from it...... perhaps really a good training ground to work on Khanti.
While i was bathing today, I recalled with a scare in me that I really cannot afford to stop working. My family expenses rely dominantly on my contribution. But i appreciate my parents for taking care of me when i was dependent on them. Even now, i am still dependent on mother for the housework, food, laundry etc. I really x 10000 feel that theres no way we can repay the kindness of our parents. No way, really no way. If we dun love our parents, who else will love them? I guess their life will be meaningless if they lost the love of their children.
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