Fxxking Service Provider II

After my strife with M1, i had my second quarrel with NUH today. The doctor was excellent, but he wanted me to do an ultrasound + endoscopy to confirm if there are any stones in my gall bladder and liver, and to rule out colon cancer. The unfortunate thing was that I chose B1 class ward during my hospitalization. As such, all my treatment and consultation charges will be at the FULL rate instead of the subsidized rate, which is a hell lot of difference.

Although I could claim my medical expenses from my company insurance, I dun see why I shld be charged the full rate, as i am a singaporean too. I told the nursing officer I want to opt for a subsidized rate by going to polyclinic to get a referral. To my surprise, the nurse said I cant do that, as I am alreaady under this doctor and was already classified as a Private Patient at full rate. I told her i dun mind changing the doctor, since today was also the first time i see this doctor! The nurse said it will be a great hassle as I wud need to go through all over again to make appointments and such. I told her I dun mind either.... since I could save up a big deal. Still, she said it cant be done, until i raised my voice and insisted I want it.

Finally, they gave in and told me I could go down to get a referral from polyclinic, and then pass to them and they would arrange the same doctor for me. Shucks man, sometimes if u dun raise your voice and be demanding, you would jus suffer under their laziness and fear of hassle, and be taken in by their words.

M1 is even much worse! This aftn, the customer service lady told me I could go down to m1 to get my replacement set. But i thot tats something fishy as all the sets i tried yday were faulty too. I asked her if she was sure the 'replacement set' is working, if not, it wud be a pure waste of my time to go down. She replied tat its actually the same faulty handset they are replacing, and told me tat the fault is actually not a fault, its common, even in her own phone. I ticked her off by saying that wats the pt of buying a new handset when its not 100% in good condition?

I later called up the m1 win back department, who spent much time sweet talk to me and give me offers, so that I wud not terminate my line. I told them about my problem, and the fxxker told me its M1 shop problem, not theirs. He also kept 'ng ng ng' as I told him my problem, until i got so fed up and asked him.. wat do u mean by 'ng ng ng'!? He said he was jus agreeing with me, darn... He later pushed the blame to nokia, and also said that my phone is not faulty since i could still call in and out. WTF! I asked to speak to the superior but he ignored my request, and kept telling me its not their problem. He din know i wanted to complain abt his customer's service instead of the faulty handset.

The M1 shop gal finally called me and told me even Nokia cant solve the problem. She sweetly suggested I take another model, if not a refund. I finally proposed her a soln (which i wanted them to take the initiative to do it, but they din), which is to take a set from another branch, and check out if there is any different version of the handset. She happily accepted this proposal, and yeah, she left me the last good impression i have for M1. And guess what, she called me using her own personal line, cos she was alread off work. Did i also mention tat she is a babe?