Pattern more than badminton

M1 : Good morning Mr XXX, can I help u pls?
Om : Hi, I would like to enquire the upgrading of my sim card. Cos i am holding on to a very old once since 1998, it can only store 85 numbers. Can i upgrade to the 250 one?
M1 : Sure, but u need to pay a fee of $25.
Om : But i am an old customer for 7 years! Shldnt I get more benefits?
M1 : I am sorry sir, but the payment is required.

Darn... I complained to my friend Andrew and he suggested its time I 'chut pattern' liao.

M1 : Good morning Mr XXX, can I help u pls?
Om : I would like to terminate my hp line....
M1 : Oh sure, it can be done within 24hrs
Om : (Damm!!! I thought they will stop me!??!) Err.. well, I still have a sub-line which contract may not have ended.
M1 : Oh, then you cannot cancel that sub-line.. may I know why you wish to terminate your line?

And my story of not having the new sim card i want started.....

M1 : Well, no problem, out of goodwill, I shall waive the $25 fee of the simcard for you, and you can collect it anytime you are free.
Om : But I wish to sign up with another company which plan is cheaper.
M1 : Okay, let me introduce you a more cost saving plan, blah blah blah blah, and I am going to waive the transfer fee of $20 for you.

Hmm... no doubt i will take up both offers, but i thought i could ask for more..

Om : But I wish to purchase a new phone, and if I were to start a new line with another hp company, it will be much cheaper.
M1 : Okie.. which model do you want?
Om : XXXX
M1 : No problem, I will give you a $70 hp voucher, and you can use it to purchase your new phone.
Om : THANK YOU!

Hahaha... I have longed know that such tricks will do for M1, as 1 of my friends was offered a $200 hp voucher and the other a 6-mth waive of caller id charges, when they called up M1 to terminate their line. One was even done in front of me when we were studying outside LT6 for exams. However, the voucher amount will be based on how much you utilise your hp every month.

Initially I really din wish to resort to such means, but then, talk abt the ugly commercial world....